Refund Policy

At CRM Captain, we strive to provide the best CRM software solutions to our valued customers. We understand that sometimes, a product may not meet your expectations. Therefore, we have established a fair refund policy to ensure customer satisfaction.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 30 days of purchase.
  • The software must not have been used excessively beyond the initial trial period.
  • Proof of purchase must be provided, including the order number and date of purchase.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the subject line “Refund Request.” In your email, please include the following information:

  • Your full name
  • Your order number
  • A brief explanation of why you are requesting a refund

Processing Time

Once we receive your refund request, we will review it and process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions

Please note that certain items may be non-refundable, including:

  • Fees for additional features or services not part of the original purchase
  • Purchases made after the 30-day refund window

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to reach out. Our customer support team is here to assist you.